We get several calls a week of customers that have hit this scam - they go to a website that tells them they are infected with a virus, malware or it says their computer is about to crash. It then tells them to call a Microsoft tech to fix the issue. These so called techs then will try to remote into your computer and charge you $250 to $300 to fix issues that you do not have on your computer. This is indeed a scam, the blue screen that tells you that your computer is infected and gives you a number to call is just a website page and is in fact NOT a message from your computer or windows. They are just trying to scare you into calling their number and paying a huge amount of money to fix issues that are not there. If you get this message and it does not allow you to exit your web browser - just turn your computer off by using the start menu - or just hold your power button down for 10 to 15 seconds. When you restart the screen will be gone. Remember that Microsoft will never socialite you to call them and Microsoft will never call you on the phone telling you that your computer is infected. Another piece of advice - never let anyone you have not met personally get remote access to your computer. If you are worried about this scam or would like us to look at the security of your computer - please feel free to call us for more information.
5 Comments
11/29/2017 12:44:13 am
In the start I have been facing the same problem but I am glad that I was able to overcome this situation. There are many selective reasons for which this problem is occurring.
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12/2/2017 12:51:54 pm
I have been facing the same error and I was able to get rid of this error from the same idea that you have got here. I am glad that someone has always been there to give me the guidance.
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7/11/2019 01:24:52 am
I am facing same problem. so many times the blue screen appeared that tells you that your computer is infected to virus. thank you for us.you telling that how to solved
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9/22/2019 04:55:35 am
Sometimes, online scams are in disguise. That is the reason why we need to be cautious all the time if we don't want virus to affect both our hardware and software! I am just so sad that viruses are all over the internet and it is easy to get. That is the reason why we need to be familiar with all those viruses so we would now how to protect ourselves. At the same time, we should never let other people to have a complete access on our computer. It is better to be safe than sorry.
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June 2021
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